They, being vehicle storage facility operators in Texas, still don’t get it, the person who releases a vehicle can make or break your bank account, due to their attitude and responses to a vehicle owner, insurance adjuster or lien holder. Just about everyone who must get out of bed in the early morning hours to meet John Q Citizen at a vehicle storage facility, just so that person can retrieve their personal property from a stored vehicle, is bound to make an inappropriate comment or arrive after a person has been waiting over an hour for Miss Prissy to arrive to unlock the gate. This is a sample of the results for that behavior:
Company: DON’S WRECKER SERVICE
License #: 568805VSF
Complaint # VSF20150010122
Respondent is assessed an administrative penalty in the amount of $1,200.
|Respondent failed to secure vehicles in the VSF to prevent theft; Respondent failed to use plastic or canvas tarpaulins to ensure the impoundment of the vehicle.|
|Company: MCGINTY WRECKER SERVICE
Zip Code: 77532
Company: STRINGER WRECKER SERVICE LLC
License #: 642208VSF
Complaint # VSF20150021454
Respondent is assessed an administrative penalty in the amount of $2,950.
|Respondent failed to have all VSF employees complete the required drug testing; Respondent charged an impoundment fee but the written bill for services did not specify the exact services performed for that fee and the dates those services were performed; Respondent’s records failed to contain the required information; Respondent failed to send a Second Notice letter on or before the 15th day after the First Notice was mailed.|