The only way the public can hold the tow company, tow truck operator, booting operator, vehicle storage facility employee and vehicle storage facility responsible for illegal towing, unauthorized drop fees, abuse while at the vehicle storage facility, refusal to accept MasterCard, Visa, Discover, American Express, Electronic Checks and Cash to pay your vehicle out at the storage lot or drop fees and illegal tow or booting signs posted, is to file the complaints with the licensing agency that issued their license, the Texas Department of Licensing & Regulations. If you do not file these complaints, these licensees will continue to steal your vehicle, rob you in a parking lot of unauthorized drop and refuse to provide all the required information on the booting, tow truck and vehicle storage facility receipts.
Should you be victimized by these thieves or encounter vulgar and threatening behavior while at their storage facilities for refusing the sign their business documents State Law says you’re not required to sign after payment is made or refuse to display their individual TDLR license, please file all the necessary complaints against them with the Texas Department of Licensing & Regulations at links below.
TDLR ONLINE COMPLAINT LINKS:
TOW COMPANY – Performing tow operations without honesty, integrity and trustworthiness; illegal tow signs, tow sign not posted within 25′ of street, tow sign not facing the driver when entering a parking facility, failure to provide name, address and phone number of the person who authorized a drop fee. failure to provide a receipt, charging a tow fee for private property impounds that exceed the State cap of $257, failure to accept credit cards, debit cards and only cash for drop fees.
After filing each complaint, print the last page that provides the “Track” number of complaint, then send an email to ENFORCEMENT@TDLR.TEXAS.GOV, on the subject line, type Track Numbers Documentation, for whichever is generated for each complaint, attach a scanned copy of the release documents and photographs taken as directed to the email and in the body anything you may have forgotten about after getting your Track number from the online complaint.
In the event the photos, videos and recorded conversations exceeds 25MB, upload all them on YouTube or Google One Drive and save as private and share the YouTube or One Drive link in the email.
It’s of vital importance to file all four complaints if your vehicle is towed to the storage facility, as the only way to kill a snake is cutoff the head and tail…
If enough complaints are filed, the Texas Department of Licensing & Regulations will shut these dishonest companies down and those tow truck operators and vehicle storage facility employees will see their licenses suspended or revoked.