Since the Texas Department of Licensing & Regulations is more interested in collecting low dollar amount fines at the tax-paying citizen’s misery and the majority of local law enforcement agencies outright refusing the file criminal charges when vehicles are outright illegally towed or booted, those whom don’t have the time nor resources to battle these predatory tow companies in Court, should pay the charges with a credit card, then dispute the charges with your credit card issuer as being a tow scam you were caught in.
Based on feedback from tow companies, vehicle storage facilities and booting companies, credit card companies, banks and credit unions are returning thousands of dollars in charges to their customers after the charges are disputed, leaving those bad apples in those industries empty-handed…. One such bad apply tow company in Northeast Texas showed up without being called by anyone and offered to help a trucker after getting stuck then turned around and demanded to $13,348 to unhook the winch cable from the trailer which was no father than 30′ off the roadway, the out-of-state truck driver used his company’s credit card to pay the charges, so he could continue his journey to North Carolina. Once his company discovered the charge, later determined to be grossly overcharged, American Express was notified by the trucking firm which denied the charges and the tow company got paid zero in the charge back. It turns more and more shady tow company owners like Jerry Guest, featured below give the entire Heavy Duty Towing Industry a bad reputation, but then again, not every dishonest tow company owner like Guest steal cargo, some being US Military property and charge fees unrelated to towing in first place.
We wouldn’t be dealing these issues had TDLR and Law Enforcement from day just enforced the Texas Towing, Storage & Booting Law as written, but we don’t expect that to happen ANYTIME SOON, regardless who the Governor is or what future law the Texas Legislature might pass, as every session, the predatory tow lobby is giving millions of dollars to sponsor legislation that chips away at the current law’s protections.
ALWAYS PAY WITH A CREDIT CARD WHEN YOU RETRIEVE YOUR VEHICLE AT A VEHICLE STORAGE FACILITY, PAY A BOOT OR DROP FEE because once you pay with a debit card or cash, your chances of seeing your money back in your account or pockets is slim… STATE LAW WAS CHANGED TO REQUIRE TOW COMPANIES, VEHICLE STORAGE FACILITIES AND BOOTING COMPANIES ACCEPT ALL FORMS OF PAYMENT, CREDIT CARDS, DEBIT CARDS, ELECTRONIC CHECK, COINS AND CASH and they don’t have a right to choose which one you present at the time of payment.
ALWAYS DEMAND A LEGIBLE RECEIPT AFTER PAYMENT HAS BEEN SUBMITTED AND UNDER NO CIRCUMSTANCE SIGN ANY PAPERWORK, RECEIPT, TOW TICKET/INVOICE OR BOOTING TICKET/INVOICE DUE TO ILLEGAL DISCLAIMERS. NO STORAGE FACILITY CAN FORCE YOU TO SIGN THEIR PAPERWORK OR HOLD YOUR VEHICLE AFTER PAYMENT HAS BEEN SUBMITTED IF YOU REFUSE TO SIGN THEIR PAPERWORK, CALL THE POLICE IF NECESSARY AND EXPECT TO REQUEST A SUPERVISOR AS MOST POLICE OFFICERS OR SHERIFF DEPUTIES DO NOT KNOW THE LAW REFERENCE THIS ISSUE. ALWAYS, ALWAYS, ALWAYS FOLLOW THE STORAGE FACILITY PROCEDURES WHEN RETRIEVING YOUR VEHICLE AND RECORD ALL CONVERSATIONS RATHER IN PERSON OR ON THE PHONE IN ADDITION NO STATE LICENSE STORAGE FACILITY CAN TELL A VEHICLE OWNER OR OPERATOR THEY CANNOT TAKE PHOTOGRAPHS WHILE WALKING TO YOUR VEHICLE OF OTHER VEHICLES WITH WINDOWS NOT COVERED UP TO PROTECT THE VEHICLE FROM WEATHER RELATED DAMAGE, AS THESE PHOTOS YOU MIGHT TAKE CAN BE USED AS EVIDENCE WHEN FILING THE TDLR COMPLAINTS AGAINST THE VEHICLE STORAGE FACILITY, IF NEEDED.